Refund and Returns Policy

1. Our 7-Day Money-Back Guarantee

At IPTV UK, we are confident in the quality of our service. We offer a 7-day money-back guarantee to all new subscribers. If you are not completely satisfied with your subscription within the first 7 days of purchase, you may request a full refund, subject to the conditions outlined in this policy.

We want every customer to be happy with their experience at www.iptvuk.online. This guarantee is our commitment to delivering a premium IPTV service you can trust.

2. Refund Eligibility Conditions

To be eligible for a refund, the following conditions must all be met:

• Time Limit: Your refund request must be submitted within 7 calendar days of your original purchase date.
• Limited Usage: You must have used the service for less than 5 hours in total. Accounts with usage exceeding 5 hours will not be eligible for a refund.
• Valid Reason: You must provide a valid reason for your refund request, such as a technical issue that our support team was unable to resolve, or the service not being as described.
• First-Time Request: Refunds are only available to first-time subscribers. Repeat refund requests will not be processed.
• Proof of Purchase: You must provide your order ID and the email address used at the time of purchase.

3. How to Request a Refund

To request a refund, please follow these steps:

• Send an email to [email protected] with the subject line: “Refund Request — [Your Order ID]”.
• Include your full name, order ID, purchase date, and the email address used for registration.
• Describe the reason for your refund request in as much detail as possible.

You may also reach our support team via WhatsApp at or by phone at .

Our support team will review your request and respond within 24–48 hours.

4. Non-Refundable Cases

Refunds will not be issued in the following circumstances:

• The refund request is made more than 7 days after the purchase date.
• The account has been used for 5 or more hours of streaming.
• The subscription has been renewed or upgraded after the initial purchase.
• The account has been suspended or terminated due to a violation of our Terms of Service.
• Issues caused by an incompatible device, insufficient internet connection, or third-party applications.
• The customer has already received a refund for a previous IPTV UK subscription.
• Reseller accounts and bulk subscription purchases.

5. Refund Processing Time

Once your refund request has been approved, please allow the following processing times:

• Credit / Debit Card: 5–10 business days, depending on your card issuer.
• PayPal: 3–5 business days.
• Cryptocurrency: Refunds for cryptocurrency payments will be issued as account credits or an equivalent cryptocurrency amount at the current market rate at the time of the refund.

IPTV UK is not responsible for any additional delays caused by your bank or payment provider.

6. Subscription Cancellation

You may cancel your subscription at any time. Cancelling your subscription will stop future billing but will not result in a refund for the current billing period unless you meet the eligibility conditions outlined in Section 2 above.

To cancel your subscription or for any billing enquiries, contact us at [email protected].

7. Contact Us

If you have any questions about this Refund Policy, please contact IPTV UK at:

• Email: [email protected]
• Phone:
• WhatsApp:
• Address: 243 Division St, London, UK , United Kingdom